Shout Out To Northland

[DirtySteve]

I would like to let everyone know about the great customer service I received from Northland Shooter Supply.
I called in my order as all orders are by phone only, and received no answer. So I began rendering some pork lard (cooking bacon) and got a call back. I placed my order and hung up. When the package was getting packed the gentleman packing it thought one of the items seemed wrong or out of place with the others so he called me to verify the item. I had ordered action wrench but since I was distracted cooking I did not specify which one I wanted. But he realize due to the order that I probably wanted the Zermatt action wrench and called to verify. That is awesome customer service. Instead of just packing what was on the sheet he took the time to verify what I had actually wanted. Saving me the hassle of the return and him restocking and reshipping the item.

Steve

 

[DogBuster]

Bought some stuff from Jim Briggs......'NSS'

Barrels.....machined nuts & lugs

Great place

 

[J.d. Popkes]

He’s pretty great. I wish more people used the phone for ordering. I am not a fan of online orders. I like to call and talk to a knowledgeable human, get the right stuff the first time, verify that it’s in stock, usually discuss some ideas, ask questions.

 

[urbanrifleman]

He’s pretty great. I wish more people used the phone for ordering. I am not a fan of online orders. I like to call and talk to a knowledgeable human, get the right stuff the first time, verify that it’s in stock, usually discuss some ideas, ask questions.

I actually prefer phone calls. I call my customers all the time.

 

[J.d. Popkes]

I actually prefer phone calls. I call my customers all the time.

Yes. I’ve talked to you a half dozen times on the phone. You didn’t have what I was looking for but I would not hesitate if you did.

 

[Rat Rifle]

That’s typical for James !

 

[farmerjohn]

Only places I order from is by phone, talking to LIVE person, no exception......John

 

[J.d. Popkes]

Only places I order from is by phone, talking to LIVE person, no exception......John

Gets pretty difficult to find more anymore.

Always hear “have you looked at the website”, or “you can go online”.

“Service” these days is a fading memory and when you encounter it, ya really notice.

 

[three percent]

Had a similar experience recently with Precision Reloading .they called me concerning a backorder issue then called again to tell me it was in stock a month later.i was surprised
They were very helpful.theyll continue to get my business

 

[J.d. Popkes]

Remember when you could call Sinclair and talk to a tech support guy who knew all kinds of stuff and shot a lot as well.

Call Brownells now. The ladies are very nice, but yeah you better know exactly what you want and where to find it.

In the end we will get exactly what we deserve. When the website took their job will they be confused?

 

[farmerjohn]

Gets pretty difficult to find more anymore.

Always hear “have you looked at the website”, or “you can go online”.

“Service” these days is a fading memory and when you encounter it, ya really notice.

Yes it is!!! I know more about the inside of a flying saucer than I do about computers and posting my credit card and banking information on line ain't going to happen. Also where I live on the farm the rural mail carrier doesn't run so I have a PO box 3 miles from my house, suits me just fine. My 2 son's houses are up on the main highway on the other side of the farm and one of them is named John also so anything that I order that comes anyway other than by USPS I have delivered to one of them. Try getting the right info entered with a billing address in one county and delivery in another (county line divides the farm) and I don't think Bill Gates can get it done. I've got a list of fokes that I order from over the years and if they don't have it I don't get it. ... John

 

[DogBuster]

Remember when you could call Sinclair and talk to a tech support guy who knew all kinds of stuff and shot a lot as well.

Call Brownells now. The ladies are very nice, but yeah you better know exactly what you want and where to find it.

In the end we will get exactly what we deserve. When the website took their job will they be confused?

ahhh......?

1992 ?

 

[SKWERLZ]

I mostly dealt with previous owner Jim but new service since seems the same with new owner James.
Nothing bad to say.

 

[ptboat]

I've bought some barrels and other things.great service and get criterion barrels also.

 

[KMart]

Gets pretty difficult to find more anymore.

Always hear “have you looked at the website”, or “you can go online”.

“Service” these days is a fading memory and when you encounter it, ya really notice.

Over a year ago, one of the better suppliers, meaning that they had stuff, changed their business model. #1, they required me to set up an account with them so I could order over the internet. A no go for me. At the same time, they told me that they would not take phone orders any longer. I told them then that they had just lost my business. I have not been back.

 

[farmerjohn]

told them then that they had just lost my business. I have not been back.

I don't think we matter much to them, it's an old man thing. None of us likes change and we won't be around long enough for them to accommodate us. In a few years the whole country (if it's still here) will be point and click.... John