Ruger’s customer service

[jnm300ultra]

I just wanted to tell you all how Ruger really made things right. I bought a 10/22 breakdown from Big 5 1.5 years ago. What a mistake that was, it only took 2 hours for the purchase and 1.5 for the pickup. Now I just buy online and send it to my FFL without any problems. The rifle was very problematic with hollow points. I tried about 6 different box’s of ammo some work and others didn’t. I called customer service up and told them the problem and said my old 10/22 would shoot the same ammunition with no problem. They said box it up and they would have the carrier come pick it up from my address free of charge. 1 week later I received a email saying they they found a problem in the receiver. They could repair it but it would be better to give me a new receiver. Since I live in the fine state of California, this means 10 day waiting period and new Dros, my FFL and his fee. The total being $97.13. Ruger said they would reimburse the fee. I thought that meant only the FFL fee but I was wrong. I didn’t expect my FFL to do it for free, that’s his rate. I sat on the invoice for 2 months and the sent it in. After about 3 weeks I received a check from Ruger for $97.13. This made me even happier since I have 3 other Ruger firearms in my safe. I always see how bad some customer service is so wanted to show it can be positive also.
PLEASE TELL RUGER THEY SHOULD SELL THERE PISTOLS TO CALIFORNIA.
Life long customer,
Jason

 

[jonbearman]

They fixed a security six for me in the 1990's and the gun was 10 years old and I found a huge porosity in the barrel. I sent it in because they wanted to see it and about 2 or 3 weeks it came back with a new barrel and an apology letter. I called them and thanked them for being so honest. I too like Ruger firearms.

 

[caihlen]

I’m a Ruger guy myself.

 

[69mach]

I’ve had to send back 2 ruger handguns. A markII and a sp101. Both times they sent me back the handgun good as new. I’d highly recommend buying a ruger product.

 

[ronsatspokane]

Friend of mine on this forum had a Ruger Red Label that developed a problem. He was not the first owner, he'd bought the shotgun from my brother-in-law on a "family" deal price. Sent it to Ruger and they fixed at no charge. He bought Ruger stock the next day.

 

[jnm300ultra]

Proud owner of a mini-14, 1 custom 10/22, 1 takedown 10/22, and a mk11 competition slab barrel.
Jason

 

[DNorton]

Ruger is good people. They have taken care of me in the past.

 

[MikeT124]

I have always had excellent service from Ruger on any product I have had any problem with no matter how old it was. Have owned Rugers since before the days of the Security Six and beyond.

Mike

 

[sawcarver]

I bought an old beat up bearcat for a trapline gun. I sent it back to have the transfer bar installed. They emailed me once they inspected it and send the cyl endshake was out of spec and didnt have any new parts for the old revolver. The asked if it was ok with me they would send me a new one, only question the had was blued or stainless for the new one! That's above and beyond taking care of a customer.

 

[Rsadams]

They have always done me right....

 

[ebb]

I have 4 Rugers and at one time had six. I really like that they take care of some of their products. But some they kick to the curb. A really good friend gave me a mini 14, it was the first model and Ruger does not support them and haven't for a long time. I got rid of it cause i could add a little money to the money I got and get an AR15 that I can get fixed and get parts for. They have a long list of models they don't support. plus you couldn't hit the barn with it.

 

[hoz53]

I just wanted to tell you all how Ruger really made things right. I bought a 10/22 breakdown from Big 5 1.5 years ago. What a mistake that was, it only took 2 hours for the purchase and 1.5 for the pickup. Now I just buy online and send it to my FFL without any problems. The rifle was very problematic with hollow points. I tried about 6 different box’s of ammo some work and others didn’t. I called customer service up and told them the problem and said my old 10/22 would shoot the same ammunition with no problem. They said box it up and they would have the carrier come pick it up from my address free of charge. 1 week later I received a email saying they they found a problem in the receiver. They could repair it but it would be better to give me a new receiver. Since I live in the fine state of California, this means 10 day waiting period and new Dros, my FFL and his fee. The total being $97.13. Ruger said they would reimburse the fee. I thought that meant only the FFL fee but I was wrong. I didn’t expect my FFL to do it for free, that’s his rate. I sat on the invoice for 2 months and the sent it in. After about 3 weeks I received a check from Ruger for $97.13. This made me even happier since I have 3 other Ruger firearms in my safe. I always see how bad some customer service is so wanted to show it can be positive also.
PLEASE TELL RUGER THEY SHOULD SELL THERE PISTOLS TO CALIFORNIA.
Life long customer,
Jason

well thanks thats good to know. I always felt Ruger was a good company who did things right. Ive had good luck with Rugers over the years but I have a MKIV I purchased a few years ago new and just shot it the first time the other day. It had problems feeding. Very well could be something I need to do and not the pistol. Ill call Ruger if i cant get it working.

 

[Dusty Stevens]

Ruger definitely takes care of customers. What i cant figure out is why they didnt just put the old serial number on the new one and destroy the old one?

 

[300_whisper]

My buddies ruger 5.56, the piston one, was crap. I helped my buddy navigate the issues and worked with ruger to get it fixed for him. They took the rifle 3 separate times and found different issues each time. Then on the fourth try they just replaced the entire upper. It still shot like crap, but I applaud ruger for their customer service. Quick turn around time, shipping costs covered by them, and friendly customer service. Can’t complain, I just think their piston AR isn’t a good design. Their direct impingement ARs are awesome though.

Glad it worked out for you op. I have had great luck with ruger rifles and their customer service as well.

 

[bluealtered]

There are some companies that still do value their customers, i too have had good service from ruger over the years. The latest good for me was with a savage i bought almost two years ago when i found a crack on the front action screw pad that went completely through but didn't show until i had put about a 110rds through the rifle without it ever grouping worth a darn.

I called them and they said a new stock would be in the mail the next morning, it was. That was two weeks ago and i'm still waiting on that snail of a carrier to get it here, but savage stepped right up and did their part. I guess some firearms makers realize that now they need to take care of their customers while other brands have slowly slipped right out of business. Thumbs up to both Ruger and Savage.

 

[jnm300ultra]

Ruger definitely takes care of customers. What i cant figure out is why they didnt just put the old serial number on the new one and destroy the old one?

I’m not sure Ruger or other company’s are allowed to use the same serial number on different receivers. I have no proof or evidence, just what I figured. Probably just because in California we make everything difficult, and all the laws are ridiculous.
Thanks Dusty,
Jason

 

[Tommie]

Since I’m always the contrarian:

Three friends of mine got interested in sporting clays (this was in the 1990’s). As the Ruger Red Label was in their price range and Ruger made a sporting clays model, all three guys bought one. One year later all three shotguns were worn out. I’m talking unsafe to shoot. They contacted Ruger and was told that the Red Label wasn’t designed for the heavy usage of sporting clays and therefore Ruger would not perform any warranty work on the guns. Yes, that’s right. Their “sporting clays” guns weren’t designed to shoot sporting clays.

All three fellas turned around and bought Berettas. Problem solved.

 

[ACF]

Bought a Red Label when they first came out, before they had screw in chokes. Used it as my grouse gun. Both parts of the stocks cracked, needed fixed, so I sent it back to Ruger for repair.
I was told it would cost me $150 for repair because the stock pieces had "dried out". I mentioned that I have a bunch of wood stocks on other guns that were older and had no problems with them drying out. Paid the money to get it fixed and while it was there they replaced a lot of parts that were worn out.

A year later the stock cracked again and they did fix it for no charge.

The one barrel then came loose from the receiver in the middle of hunting season so I had a local GS resolder it back in place so I didn't lose any hunting time.
Not the most reliable shotgun I've had.

Left a bad taste in my mouth.

Chris

 

[Lefty Trigger]

Ruger did me wrong a 9mm 1911 pistol a few years back and I'll never own another Ruger. It was purchased new and the steel grip safety was chewing into the aluminum frame and every time you shoot it you get a handful of aluminum shavings in your hand. I took the gun apart and you could clearly see that they machined the channel for the grip safety too wide. I took pictures of it and sent them to Ruger and they called me back and said "Its a production gun, what do want" I sold it and all my Ruger revolvers and my last was a Ruger precision rimfire, never buy another!