Ruger’s “best warranty in the business”?

[Tommie]

I’ve heard and read that Ruger has a great warranty. So what’s the deal with no written, stated or even implied warranty with the gun? Both Ruger handguns of mine came with a long explanation on the back of the owners manual explaining the lack of a warranty card.

Edit:
Other firearms manufacturers list some sort of warranty. Just a few examples:
https://www.smith-wesson.com/customer-service/warranty

https://www.remington.com/support/firearm-warranty-information

https://us.glock.com/customer-service/glock-warranty

Here’s Ruger’s:
The Magnuson-Moss Act (Public Law 93-637) does not require any seller or manufacturer of a consumer product to give a written warranty. It does provide that if a written warranty is given, it must be designated as "limited" or as "full" and sets minimum standards for a"full" warranty. Sturm, Ruger & Company, Inc. haselected not to provide any written warranty, either"limited" or "full", rather than to attempt to comply withthe provisions of the Magnuson-Moss Act and the regulations issued thereunder. There are certain implied warranties under state law with respect to sales of consumer goods. As the extent and interpretation of these implied warranties varies from state to state, you should refer to your state statutes. Sturm, Ruger & Company wishes to assure its customers of its continued interest in providing service to owners of Ruger® firearms.


So where’s the great warranty?

 

[Dos XX]

I bought a 454 Casull, 7 1/2" Super Redhawk used at a gun store. It had some cylinder play when locked up and there were drag marks on the hammer. I called and told them that I bought it used and wanted it gone through. They gave me an RGA number, and I shipped it to them. Two weeks later it was back. When it came back the cylinder locked up tight, no drag marks on the hammer, and it had new grips. They also did something to the trigger. They didn't charge me anything. The gun was 12 years old, I think.

When my brother died, my nephew gave me his .44 Mag 7 1/2" Super Redhawk. It may have been even older than the Casull. Same thing. Called them and told them I wanted it gone through. Sent them gun. Came back looking like new. No charge.

 

[Dusty Stevens]

They need to be nimble and change policies if they have to. Youll get good service as long as they want you to

 

[JohnKielly]

Hey, with the number of shooting sites around these days, a company's rep could be destroyed by a single warranty rejection.

It's only blackmail when you wear a fedora......

 

[riverwolf1]

In 1995, my wife bought me a new Ruger Red Label, which I hunted with for about a year. The butt stock always had a funny feel when fired, like it was loose and when fired it had a slight twist to it. So I am in a duck blind and had shot a couple of ducks and it really felt weird. I noticed a crack clean through the wrist of the stock. I called Ruger and arranged to send it back, but when they received it they called and said in order for that break to occur I would have had to have fallen on it. I told the nice lady to please take it to her boss and have him call me, she did and low and behold the VP of Ruger called me and after a short discussion he agreed it wasn’t my fault and the matched the wood as close as they coul and returned it. Still use it to this day.

 

[Tommie]

Hey, with the number of shooting sites around these days, a company's rep could be destroyed by a single warranty rejection.

But back to the original question: What warranty?

 

[pirate ammo]

But back to the original question: What warranty?

I had a problem with a new in the box,timing completly out of wack,had to pay all the shipping there and back,never did get to talk to anyone on the phone,,needless to say lost money
on the sale,,now have their warranty posted in plain sight in my shop,,

 

[burlflet]

Were the Ruger Revolvers "Old" models or "New" models? I believe Ruger wants to change the triggers in the "Old" models to "New" model styles. Collectors value the"Old" models.

 

[JRS]

The Magnuson-Moss Act does not require any seller or manufacturer of a consumer product to give a written warranty. Ruger takes care of their customers.

 

[mongo chicago]

I haven't seen a written warrantee for decades. And they don't need one. I was giving a thorough cleaning to my Security Six when the cylinder rolled off the bench to the concrete floor bending the ejection rod. Off to Ruger it went with a detailed explanation of my lack of attentiveness. Since the Secutity Six hadn't been made in decades, they had to make the part to repair it. They also reblued it because of the severe holster wear. All for no charge.

 

[Dusty Stevens]

Were the Ruger Revolvers "Old" models or "New" models? I believe Ruger wants to change the triggers in the "Old" models to "New" model styles. Collectors value the"Old" models.

All my blackhawks are old models. No way i want the new style. I would take a 30carb blackhawk though in the new style.

 

[ireload2]

I bought a used but like new RUGER #1 in 45-70 about 25 years ago. It was a several year old safe queen that appeared to have been fired very little. That was sort of a clue. It would not group 5 shots on a 24" X 24" target at 100 yards. It actually hit the target 3 times out of 5 shots for an 18" group. The barrel looked perfect.
I pushed some cast bullets through it and found a tight spot in the bore at both the sling band and the front sight band. I returned the rifle and they installed a new barrel and blued it.
They also tested it and sent me the target.
There was no charge for anything.
A manufacturer always needs to repair such a gross defect. Otherwise the rifle will continue to change hands giving the company a bad reputation as long as the rifle remains in existence.

 

[Tnslim]

Months back I bought a very used Single Six 22/22mag. I was in a hurry, was pouring rain so I gave it a too quick check and bought it. Got home and started cleaning and broke a 17 cal brush off flush with the bore. Called Ruger and told them exactly what the deal was, they sent a return authorization. Shipped it to them with a request of charges due be emailed to me. 10 days later I get an email saying the gun was beyond repair and if ok with me they would send a brand new revolver to my closest FFL free of charge. They even told me to send a copy of the receipt of a BG check and they would gladly reimburse me; I paid for the BG check but didn't let them reimburse. Just one of the reasons I have several Rugers in my safe.

 

[Medic505]

In the early 80's I scrimped and saved and worked all the overtime I could and became the proud owner of a beautiful Number 1 in 22-250. Worked some more overtime and bought a Weaver T-10 scope. Sod poodle rifle extraordinaire, or so I thought. It wouldn't shoot better than a 3 inch group at 50 yards no matter what I tried. Sent it to Ruger, they sent it back, unchanged and said it shot to their standards. I traded it for a Remington 700 Classic in 22-250. Best varmint rifle I have ever owned. That #1 was the last Ruger rifle I have ever owned.

 

[pirate ammo]

I paid for the BG check but didn't let them reimburse.

they charge for background checks where you are,,??

 

[Tnslim]

Yep, $20 transfer + $10 BGC.