I recently bought a used Ruger Single Six 22/22 mag that due to a monsoon and lack of time I didn't check it out enough. The revolver was so dirty that I couldn't even start a 22 cal brush down the bore so I screwed on a 17HMR bursh and got that sucker stuck tighter than Dick's hatband. Ended up breaking off my Dewey cleaning rod flush with the bore with no possibility of getting it out. Called Ruger and told them exactly what a stupid thing I had done and asked if they could fix it. I asked them to email me of the cost of repair as I figured a new barrel was in order. Two weeks later I get an email explaining the gun was beyond repair and as a gesture of good will they were sending a new revolver to my closest FFL. They even offered to reimburse the cost of the background check which I declined as I felt they had done more than enough in taking care of my problem. Many thanks to Ruger's excellent customer service. I presently own several Ruger handguns and two rifles and will most likely buy more in the future.
Ruger customer service
- Thread starter Tnslim
- Start date
That is the best cs i have ever heard of.
WyleWD
Silver $$ Contributor
Hats off to the OP on this one for a host of reasons (at least from my vantage point). Sorry to see any one go through all he went through but,
1) Rather than post it on the net and rant about tight barrels, broken rods etc, he took the approach to call the manufacturer and,
2) Tell the whole truth about what happened, and offer to work with the manufacturer on a good fix.
3) Thank the manufacturer for their actions.
Best post I've seen in a long time.
(and as a bonus footnote, I now have some perspective on the elusive answer to how tight Dick's hatband is).
Thanks for posting this. WD
1) Rather than post it on the net and rant about tight barrels, broken rods etc, he took the approach to call the manufacturer and,
2) Tell the whole truth about what happened, and offer to work with the manufacturer on a good fix.
3) Thank the manufacturer for their actions.
Best post I've seen in a long time.
(and as a bonus footnote, I now have some perspective on the elusive answer to how tight Dick's hatband is).
Thanks for posting this. WDjonbearman
I live in new york state,how unfortunate !
That is a great story of a company that cares. The guy who sold it must have known what he sold you. It amazes me how unscrupulous some sellers can be. I am glad you made out as Ruger has always been very responsive to my needs. Now smith and Wesson is a different story.I have given up on their cs. I would rather pay then wait over and over for a mailer they send you before mailing it to them.
I own several Ruger products and I have been impressed with their customer service as well. I purchased a used SR9c and I wanted the standard magazine plates for the magazines I received from the seller. The standard mag plates were not available at the Ruger website so I emailed them about this. They sent me two new mag plates free of a charge!
timeout
Silver $$ Contributor
Sounds to me like that brush was stuck tighter than a frog's azz and that's water tight!
They have been good too me also... So have sig after getting a manager and so has savage... I stripped a screw on a scope rail.. Told them i made a mistake and they sent not only a new screw but all four and a new rail...
These days remington not so much , they say they will do things but never follow through. Since they do Marlin now I lump them in also.. I just end up ordering parts and doing it myself. Won't even call anymore..
These days remington not so much , they say they will do things but never follow through. Since they do Marlin now I lump them in also.. I just end up ordering parts and doing it myself. Won't even call anymore..
I've been a Ruger fan since the early '90's, the majority of my bolt guns are Ruger, albeit I've never had any issues to date, but I hear their CS is outstanding.
Recently my hunting buddy bought a Ruger FTW Hunter in 6.5 CM and also bought a Leupold 6x18 with the 30mm tube. I told him the Ruger rings would probably cost upwards of $90 since they only send the 1 inchers with the gun. He called Ruger, they asked for the serial number of the gun and said they would send out a set of rings........at no charge. They also told him to keep the original rings should he need them down the road. I figured on a swap they'd want the original rings back. Needless to say I was impressed.
Mark
Recently my hunting buddy bought a Ruger FTW Hunter in 6.5 CM and also bought a Leupold 6x18 with the 30mm tube. I told him the Ruger rings would probably cost upwards of $90 since they only send the 1 inchers with the gun. He called Ruger, they asked for the serial number of the gun and said they would send out a set of rings........at no charge. They also told him to keep the original rings should he need them down the road. I figured on a swap they'd want the original rings back. Needless to say I was impressed.
Mark
I had a Vaquero stolen and it was returned to me in terrible shape, broken grips, scratched up and nothing worked. So I called Ruger and they said send it in for them to have a look. Two weeks later the pistol arrived and I could not believe my eyes. This pistol could be put back on the shelf for new. Now I see why I love my Vaquero pistols.
Way back in the early 1980's I bought a 77 257 Roberts that I AI'd right away. I was going out west on a Mule Deer hunt, when it started dropping the extracted cases into the magazine area, it would not flip them out. I had about two weeks before we were leaving. I called Ruger and told them of the issue. I can't say for sure but I think they put me through to a guy on the factory floor, as he was conferring with other people while talking to me. Finally he said, I know what's wrong, but you will have to send it to me. I will fix it and return it the same day. I sent it and five days later had it back, and it has been flawless since. I don't know what he did to fix it, but his word was gold. This is the rifle I just put the new barrel on. I settled on a load, 51.5 gr of RL17, WLR, 87gr Hornady sp, 3613mv. Stay just under 1/2 moa with 2.5x8 Leupold at 95 yards. Barlow
Had a M77 270 win I bought in 1974. It needed a barrel. About 5 years ago, sent iit to Ruger. They quoted me something like $300 and change. Got a call about 2 weeks after they got it. Said they had bad news. They couldn't get the barrel off. I guess they twisted the action or something. Anyway told me they would send me a new M77 Hawkeye for the same price. Why heck yeah. Got a All weather. out of the box .5 moa with handloads and I didn't have to work at it to get there either.
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