Just got my full length resizing die back from Redding; last week I managed to break a neck off in the resizing die. When I attempted to resize a piece of brass the post holding the recapping pin broke off right at the threading. Long story short, I called Redding and explained the problem. The gentleman in service apologized and told me he'd have a new one in priority mail that day. Redding didn't do anything wrong the post just broke. When I offered to pay he refused saying that they were happy to replace it.
I've always spoken highly of RCBS service and their willingness to replace anything. Today I learned that Redding was on par with quality service, focused on keeping their customers happy. They initially took care of the die when I jammed the brass at no cost and now stood up to take care of the product. Couldn't ask for better service.
I've always spoken highly of RCBS service and their willingness to replace anything. Today I learned that Redding was on par with quality service, focused on keeping their customers happy. They initially took care of the die when I jammed the brass at no cost and now stood up to take care of the product. Couldn't ask for better service.
Eventually the person providing "technical assistance" said that she grabbed a .257 AI sizer from the shop, and that a piece of .257 brass protruded by the same measurement as mine, therefore my die was correct and I simply did not understand how Wilson dies were supposed to work. Then she said that if I would ship her my die and three fired cases, they would be happy to hone it out for me. I asked if when upon receipt of my die they realized their mistake they would refund my shipping. She said "I'm really not sure if we can do that, but I've been working at Wilson for seven years and they have never made a mistake". I refused to pay shipping and send my die in because I feared that anyone who hadn't made a mistake in seven years might not admit it when they finally did, so she requested that I send in pictures. I sent pictures, I sent in measurements from cartridge drawings, and still got no where! After three days I requested that I speak with someone else. I was re-routed to a person above her who IMMEDIATELY said "that was clearly reamed to .260 AI headspace. I will ship you a new die with a shipping label in the box for you to return the die you have". I thanked him, AND informed him that I had been told that other .257 AI dies in their shop had the very same problem that mine had, so he likely had a whole batch in his inventory, and in the inventory of retailers that would need to be corrected. He did not respond to that but valuable information. This was on June 22nd. In late September, three months later, I ordered a Wilson .257 AI seater from Brownelles. What do you know...SAME STINKIN PROBLEM! They'd had three months to perform a recall and failed to do so. My guess is that they figured they would just tell the next schlub to mail it in so they can hone it and make it fit his fat chamber, when in reality they remachine it and charge him shipping without admitting their mistake! Anyway, I was kinda hot and sent them an e-mail. I informed them that I was disappointed that they hadn't performed a recall when I knew full well they'd known about the problem for three months. The dies are for a 6.5-257AI build, so on the seater I have to ream the bullet channel. I asked them if they would open the bullet channel for me since they were gonna cost me a fair bit of time waiting on a correct die to come in(and before I decided to do it myself, the quoted me $15 to ream it for a 6.5. The reason I chose to it myself was to purchase the die at the $93 Brownelles charges instead of the $135 MSRP plus $15 to open it up). I said that if they wouldn't machine it for me, I'd appreciate it if they would at least send me a correct die, and I'd consider taking my business elsewhere in the future(Redding and Forster). Now like I said, I was kinda hot. Perhaps I shouldn't have invoked the name of their competition(but i didn't curse or call names. I just said that any good manufacture would have performed a recall and dropped a few names of good manufactures) Their response was that perhaps I should take my business elsewhere immediately, that they don't respond to threats and insults, that they had gone "above and beyond" for me with the sizing die and they were done helping me. I sent them a picture of their warranty and they decided to stand by their warranty which require that I pay the shipping. I told them that I wasn't going to pay the shipping to correct a mistake that THEY made and had been aware of for THREE months! Later that day, while on the phone with Brownelles, I got an e-mail from a different L.E.Wilson e-mail address stating that they would send me a corrected die if I would send them back the one that I had. I misunderstood and thought they would be paying the shipping back to them and agreed. The "corrected" die came in and did not include a shipping label. Now that's a pretty sad day when a company considers it to be "above and beyond" to pay the shipping to fix THEIR mistake!
