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RANT: sig-sauer customer service...

Actually, lack of proper customer service...
I bought a new Legion last week. It came with ONE magazine, instead of the listed three. They say that their magazine supplier had to close for awhile with the pandemic. If true, that is reasonable.

But, they kept selling new Legions, and enclosing a card with instructions on how to get the missing two.

First two days on the web, no luck following the trail of bread crumbs to my missing magazines. Okay, but why did the sig store show Legion magazines in stock? After two hours and thirty-three minutes I finally got to talk to a human being. He tells me the reason I cannot get my two free ones sig owes me, is MY improper filling out the software. We spend nearly an hour, and finally find the problem. Sig sent me the code to apply to get my magazines. MAGS-blah, blah, blah. I type that in the blank as we are talking. NO! He finally says to try again tomorrow. I ask him how is it that I can pay for magazines, but not just get my two. People who buy them, are the priority, once they got my $$$$, I am lower on the priority list. Two days later, I finally get the job done. Now, I am on the list, but how long to get the mags?
 
I bought one last year. Dealer said to fill out all the paper work to sig and they would send some ammo stickers and some other items for purchasing a sig.
Filled everything out and all I get is a bunch of spam every day. Contacted them again on where my “free” stuff was, no response.
I did get the three mags with mine.
 
This is really sad that a company with such good products doesn't give a darn except getting their money. Maybe the people taking care of this were former politicians,LOL
 
Well...

we do have a pretty good idea how sig got the MHS (modular handgun system) contract for slightly less than three times what Beretta wanted to upgrade the 92's.
 

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