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Rainier Arms Customer Service

natdscott

P100, HM, DR, experienced beginner.
Silver $$ Contributor
I want to tell you a short story about the character of Rainier Arms’ staff.

Not long ago, I placed an order for an AR-15 Bolt Carrier Group, of their house brand. I was interested because it had the specifications I felt were necessary, had little to nothing left to upgrade, and did so at a reasonable price. But this story isn’t really about the product or it's specifications.

Upon receipt of the bolt carrier group, I unboxed and inspected it carefully, same as I do any product. All measurements were at blueprint spec, or within tolerance. The last item I checked was the firing pin clearance. Using pin gauges and a micrometer, I determined that the firing pin had too much annular clearance for the purpose I have for this bolt. Unlike with Remington et al. bolts, there is no commonly accepted method of drilling and bushing AR-type rifle bolts.



The usual solution to this issue is to ignore it and replace the firing pin when you pierce a primer or two. A better solution is to grab a whole box of bolts and pin them all until you find one you want, but the problem is that I don’t live in Washington, and I didn’t have 100 of their bolts on hand to measure.

On calling Rainier and asking politely about what we might be able to do, I was greeted with staff who had never heard of this issue. I explained what I needed and why it mattered, but also explained that I’d be very much obliged for any help because again, their bolt WAS well within spec. At this point, as many readers may know, you are completely at a retailer's mercy.

A call or two later, the gal I was speaking with—let’s call her Sally—asked me plainly if they could take a look at their bolt and try to find one that would work. I happily agreed to send the bolt and all of my pin gauges for that measurement range, and despite my unusual request, she refused to allow me to pay for shipping back to them.

A day after Sally received the bolt and gages, she called. Now keep in mind that she works in Customer Service, not “Tech” per se. Sally personally gauged every single Rainier bolt in the building, and was down to the last FIVE, when she found the ONE bolt that met the specification I requested. Again, Sally refused payment of shipping for the bolt and pin gages back to me. The bolt was exactly what I needed, and the gages were returned in 100% shape in the packaging I sent.



The way I figure it, the shipping of these things back and forth probably erased their profit margin.

I am truly impressed by such a response from a company and an individual employee. You just can’t ask for more accommodation than that. Rainier Arms is to be trusted and recommended.

Thanks for reading,

-Nate
 
Nate

Nice write up. Rainier Arms is about 25 miles from my home. I've worked with them on a couple projects and their staff is always polite and courteous and have been willing to listen and accommodate my special requests.

Good Shooting

Rich
 
Rainer arms willing handed over information to government about sales of 80 lowers and other things. They are trash. Also, why bump a thread that is 7 years old? You work for them?
 
Rainer arms willing handed over information to government about sales of 80 lowers and other things. They are trash. Also, why bump a thread that is 7 years old?

Well, I guess on the "trash" part, we'll just have to disagree.

Now, as for bumping the thread, I guess I did because it's my prerogative? Yep. That's the reason.

You work for them?

As far as what I do for a living, that's none of your fucking business, son. If it were, I'd know it.

My turn: Don't go around looking for fights with random people. It's a bad idea.
 
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Well, I guess on the "trash" part, we'll just have to disagree.

Now, as for bumping the thread, I guess I did because it's my prerogative? Yep. That's the reason.



As far as what I do for a living, that's none of your fucking business, son. If it were, I'd know it.

My turn: Don't go around looking for fights with random people. It's a bad idea.
Yeah, you definitely work for them hahaha.

You need medication my guy. You've been riding the nuts of a company that sold off people's information. Get a grip.and bumping a zombie thread. So your prerogative doesn't really follow forum guidelines. I'm also not looking for a fight. I'm telling you facts, that you clearly can't handle.
 
Yeah, you definitely work for them hahaha.

You need medication my guy. You've been riding the nuts of a company that sold off people's information. Get a grip.and bumping a zombie thread. So your prerogative doesn't really follow forum guidelines. I'm also not looking for a fight. I'm telling you facts, that you clearly can't handle.
What ya hiding???
 

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