Quickload install problem - "Cannot rename temporary file. The file could not be installed"

[jlow]

Been using QL for quite a few years but my computer crashed recently and so I have to do a reinstall of QL. This is an older version - V.3.8.0.2 and running under Win10.

The software starts to install and then under "QuickLOAD Setup" I get a message that says
Cannot rename temporay file. The file could not be installed". that stops the install and goes nowhere.

Anyone run into this and have a fix?

 

[Krogen]

I haven't had the same trouble, but maybe this will work. Go to the Quickload folders, find the .tmp files and delete them. This assumes you're re-installing on a drive with residual clutter from the previous installation. If it's a new computer and first-time installation, disregard. I've had great technical support from them before. Time zones and this being a Saturday might not even delay the response.

 

[jlow]

I haven't had the same trouble, but maybe this will work. Go to the Quickload folders, find the .tmp files and delete them. This assumes you're re-installing on a drive with residual clutter from the previous installation. If it's a new computer and first-time installation, disregard. I've had great technical support from them before. Time zones and this being a Saturday might not even delay the response.

Thanks for replying - much appreciated!

The image I used to replace my OS did not have QL on it as I did not load QL before I saved the image the last time I did it. The original image was from a fresh OS and before QL again was reloaded. I was hoping to be better this time and not forget to load QL before I store the new image...

I have gone in and located the QL subfolder and deleted everything before I retried but no luck.

Searching the web I came up with a couple of techniques that was supposed to fix this problem (yes, apparently it is a known problem). However trying to run it as an admin (I already was) made no difference. Doing the Ctrl-Alt-Delete and deleting the install under task manager also did not help.

Yes, I will probably call them on Monday and try to get this fixed.

 

[Big Mc]

Been using QL for quite a few years but my computer crashed recently and so I have to do a reinstall of QL. This is an older version - V.3.8.0.2 and running under Win10.

The software starts to install and then under "QuickLOAD Setup" I get a message that says
Cannot rename temporay file. The file could not be installed". that stops the install and goes nowhere.

Anyone run into this and have a fix?

I cant get mine to load with Windows 11. What are you using. Tommy Mc

 

[ShtrRdy]

Could there be permission settings on the folder or file being accessed?

 

[PopCharlie]

You will need to log in with an account that has admin privileges. Then try installing it again.

PopCharlie

 

[xr650rRider]

https://www.neconos.com/quickload-f-a-q-s/

 

[jlow]

OK, I got it working so thanks a bunch for all the suggestions epecially from xr650orRider.

A couple of things:

1) If you go through the install and have the error message and the install fails, as indicated above, you MUST use MS "File Explorer" to get rid of ALL Quickload files. I thought i got it all but I did not.

2) When I started the install again, when you get to the screen where it ask if you want an incon put on your desktop you MUST untick this option. I have read somewhere that this is where it tries but fails because the OS does not allow this. When I untick this option, the install went through 100% and did not even come up with the error message i.e. so I did not have to do the CTRL-ALT-DELETE business.

Thanks again guys.

 

[xr650rRider]

Just a FYI, Quickload also works fine on Windows 11. I've got it on 3 machines, 1 that meets the Windows 11 hardware requirements and 2 that do not. My version of QL is 3.9.

 

[jlow]

I cant get mine to load with Windows 11. What are you using. Tommy Mc

Thanks! This machine is still running Win 10.

 

[Big Mc]

Just a FYI, Quickload also works fine on Windows 11. I've got it on 3 machines, 1 that meets the Windows 11 hardware requirements and 2 that do not. My version of QL is 3.9.

Mine is 3.6.. Just my luck. Tommy Mc

 

[divingin]

2) When I started the install again, when you get to the screen where it ask if you want an incon put on your desktop you MUST untick this option. I have read somewhere that this is where it tries but fails because the OS does not allow this. When I untick this option, the install went through 100% and did not even come up with the error message i.e. so I did not have to do the CTRL-ALT-DELETE business.

That's weird. User accounts absolutely have privileges to the desktop folder. If they didn't, you wouldn't be able to drop a file there.

 

[xr650rRider]

It's registering the icon with the operating system that causes the security restriction. Otherwise malware could link itself to any icon on the desktop.

 

[PhilKeil]

Just a FYI, Quickload also works fine on Windows 11. I've got it on 3 machines, 1 that meets the Windows 11 hardware requirements and 2 that do not. My version of QL is 3.9.

Not to hijack but how did you get around the hardware requirements?. I have 1 the processor fails. i cant get around it

 

[xr650rRider]

I've installed it (upgrade install, leaves all settings and files intact) and works fine on a laptop that is at least 12 years old, one that is 8 years old, desktop that is 14 years old. I've only used the method that starts around 16:40 in the video.

 

[PhilKeil]

Thanks
Will give it a try