Props to Radical Firearms

[AuthenticShooter]

So I purchased from a local dealer a Radical Firearms RF-15 "dual" caliber AR-15. It was "on special" and being my first AR-15 found it to be a good value. The local dealer was very helpful and could haver sold me a more expensive one but after I explained my needs, first time gun owner/ shooter etc, he recommended that. It came with a lifetime warranty, so I had that going for me too.

I have shot about 400 rounds, cleaning it twice in the first 75 rounds to break it in and twice since.

So I was all ready to shoot my first chrono session to see if I could find a low SD node. Cleaned it again, and was cycling some rounds after re-assembling to make sure it worked and after a few the bolt got stuck. Long story short I was able to get the bolt to release but decided to take it a friend who has built "a few" and see what he could find. Turns out the buffer spring retainer pin was sheared, the tube was damaged and the collapsible stock was froze.

So I filled out the customer service RMA form and sent it not really expecting much. BAM, I had an email the next day asking that I send pictures so they could replace the right parts. So I did, and after another question, got a confirmation today that my replacement parts are on the way! No questions asked.

I always try to make a point to shout out Kudos for good customer service - lot of times all we ever see are the complaints. This was a great customer service experience!

 

[Oso]

Replacing the broken parts on a relatively new rifle is not good customer service... this is bare minimum. Even after swapping out the parts, your rifle most likely still has the same underlying issue. Just be careful and routinely check the buffer retainer pin and also inspect the outside edge of buffer face to see if there is any nicks/notching that result from incorrect buffer weight/spring setup.

Everyone I know that owns a Radical Firearms AR15 has a "Radical Firearms Failure Story". Most of these failures occur fairly quickly, which means it is a failure of assembly/manufacturing. As the saying goes, You get what you pay for.

 

[AuthenticShooter]

Replacing the broken parts on a relatively new rifle is not good customer service... this is bare minimum. Even after swapping out the parts, your rifle most likely still has the same underlying issue. ....Everyone I know that owns a Radical Firearms AR15 has a "Radical Firearms Failure Story". Most of these failures occur fairly quickly, which means it is a failure of assembly/manufacturing. As the saying goes, You get what you pay for.

Well, the rifle is a year old, and I don't know too many companies that would just replace the whole dang rifle....and if what you are saying is true...a brand-new one wouldn't resolve anything. Sending them the rifle and letting them repair it would be worse IMO cause now I have to wait.

I was commenting more on the speediness of the response, the quality thereof, and the experience overall.

As to the quality of their product and the "get what you pay for" mindset, I am with ya 100%. When I bought, I was also doing first time buys on several other firearms and had the "Ford vs Lincoln" tradeoff in play. My next go round will definitely be upgrades and "top shelf" for sure!

 

[Coyotefurharvester]

Compared with some companies I have had warranty email communications with (California based) just getting a timely coherent response is a success.

 

[Oso]

I am local to Radical Firearms. When we had issues we drove to the shop. It only took my friend 2-3 visits for them to admit and replace their faulty barrel, which they knew they had a QC issue on their barrels at the time. Mine is a truck gun... if someone breaks in and steals it I won't shed a tear. POS

God knows I bought a few guns that I thought, "I can't build it for that price so why not". I have since learned it is better to spend a little bit more to ensure reliability and also to get what you really want.

Just keep an eye on it. In addition to the buffer retainer pin, if you also start noticing feeding/extraction issues then it is a buffer system/timing issue that may require you to swap out buffer weight &.or spring. Good luck!