positive customer service story (Grizzly)

[Jay Christopherson]

Seems like there are lots of negative stories that float through about frustrating issues with customer service.

I just wanted to point out a recent/current positive experience with Grizzly. I purchased a disc sander/stand a week ago or so. It was shipped out via UPS freight, scheduled to be delivered last Thursday. Delivery time came and went (I arranged to stay home to receive it that day) only to get a call from UPS that they had no idea where it was. I believe their exact words were "we searched the warehouse and the trucks and can't find it".

I called Grizzly to start a trace. Grizzly's customer service person opened a lost delivery case and about 40 minutes later, another followed up with me to let me know that they were talking to their UPS rep about it and that they would either find it or ship me a new one while they tracked down the lost one. Either way, solving my problem as fast as possible.

I'm pretty quick to point out negatives, but I try to be just as quick to point out positives. I don't think Grizzly is going out of their normal process for me (there's no reason they would). So it's nice to deal with a CS team that communicates what is going on. Nothing worse (to me) than being left in the dark with money involved.

 

[msinc]

I have had nothing but good luck with everything Grizzly I have owned and used. I never had to find out about customer service because I never had to use it. Been using Grizzly stuff for a long time and they can say what they want about Chinese machines...the ones I have and have used work good and work perfect. They got my vote!!!!!

 

[TerryH]

Thanks for sharing! I have a ton...perhaps a few tons of Grizzly green in my shop. Never had a negative experience with them. They take care of their customers.

 

[The Viper]

Grizzly Industrial is so successful because of the Captain of the ship, Shiraz Balolia.
You could give 50 people a large company with the same working model and just maybe a few would succeed.

Shiraz has a very highly trained and dedicated group of people around him. By dedicated I mean THEY all consider themselves
part of Grizzly Industrial. Shiraz's tech support team is second to non in the industry. If you have a question, they will have an educated answer for you in minutes. If you need warranty parts or replacement parts, they will tell you when you can expect them.

When you go to one of the show rooms, bring your white gloves. Their stores are pristine.

The real unsung heros of the Grizzly team are the Ladies and Men behind the scenes. The procurement staff, managers, warehouse personel and the always courteous Ladies who work the phones and put up with impatient men who want stuff yesterday.

Grizzly Industrial is run like an old fashion company of years gone by. The customer is truly first in their eyes.

 

[Immike]

Shiraz has my respect, a real fighter and a gentleman. When successful people engage in down to earth activities such as shooting and hunting like us regular people choose, it says a lot about them to me. Good company to buy from!

 

[ragsflh]

grizzly is good to go

 

[6MMsteve]

you buy the right machines from grizzly they will last a lifetime. I bought a full woodworking shop years ago never had to do anything but setup and push the on switch, plenty good for me... my Grizzly roars for more wood. now I need a metal lathe

 

[carlsbad]

I posted a similar positive story a while back about Grizzly customer service following up with me in person. Very impressed. --Jerry

 

[Thud]

I have had the same experiences with them as you Jay. Good company people should learn from them.
But my question is How do you loose a disk sander/ stand? You can't put that in your pocket

 

[Jay Christopherson]

I have had the same experiences with them as you Jay. Good company people should learn from them.
But my question is How do you loose a disk sander/ stand? You can't put that in your pocket

You got me. It's in a crate, requiring freight delivery for cryin' out loud. I have no clue how you lose that. Epic fail UPS.

 

[joshb]

I know why! It's big and heavy. Bubba's on vacation and nobody else wants to move it!







Sorry for your trouble.

 

[carlsbad]

Can't be worse, than Fedex "Smart Post". I have a package currently in transit. It arrived in Rialto, Ca, 70 miles from my home, Sunday night. Tuesday, it move to Jurupa, CA 65 miles from my house. Hasn't moved since. Forecast for delivery is Saturday except Fedex doesn't deliver on Saturday. Guarantee I won't see it until next week. --Jerry

 

[Gene66]

I bought from Grizzly many times. Each delivery was shipped promptly with out any problems.

 

[Shynloco]

Well since others seems to sing the praises of Grizzly, some of us in California (yeah I know what a crappy place) don't think much of Grizzly. Several months ago, I attempted to purchase some magazines for a new build (AR10) for my son's AR. He BTW lives in Arizona. So I placed an order for three magazines to be shipped to his address in AZ.. A couple days later, I received an email from someone at Grizzly saying they couldn't sell me the magazines even though the magazines were to be shipped to AZ. The reason, because my credit card has a mailing address in California which they claimed had passed a new law restricting the number of rounds a magazine could hold. That was pure BS because the Courts had already placed an injunction against enforcement of the law and subsequent rulling and even DOJ has since removed the restriction, while other Court actions are presently in progress to declare any such law unconstitutional. Anyway I emailed Shiraz to object to his "restriction" of selling to me. Guess what, he never answered. Kinda shitty IMHO.

Alex

 

[David 0306]

I have always had great customer service from Grizzly on all my stuff. Highly recommend them

 

[Intheshop]

Only issues here have been 2nd party shipping screw-ups.Grizz has been fine on products and services.

Other than the fact that they're a vg friend to the shooting sports,their big "plus" to me is that they offer several levels of fit and finish($$$)....which makes it easier for the customer to compare.Vs the typical,"well it's got ____ color paint,so take it leave it".

 

[Medic505]

Kinda shitty IMHO.

IMHO, I'd move.

 

[butchlambert]

Well since others seems to sing the praises of Grizzly, some of us in California (yeah I know what a crappy place) don't think much of Grizzly. Several months ago, I attempted to purchase some magazines for a new build (AR10) for my son's AR. He BTW lives in Arizona. So I placed an order for three magazines to be shipped to his address in AZ.. A couple days later, I received an email from someone at Grizzly saying they couldn't sell me the magazines even though the magazines were to be shipped to AZ. The reason, because my credit card has a mailing address in California which they claimed had passed a new law restricting the number of rounds a magazine could hold. That was pure BS because the Courts had already placed an injunction against enforcement of the law and subsequent rulling and even DOJ has since removed the restriction, while other Court actions are presently in progress to declare any such law unconstitutional. Anyway I emailed Shiraz to object to his "restriction" of selling to me. Guess what, he never answered. Kinda shitty IMHO.

Alex

Alex, give them a break! They are not trying to mistreat you.
I've bought and sold to Shiraz for many years. Always top notch in both shipping to me and paying me when I sold him items.

 

[chuckshooter]

I got a friend who is wanting to buy a lathe and milling machine, he asked me which one I thought was better Grizzly or Precision Mathews. It's nice to see this positive feedback about Grizzly.