PMA Tool = Great Customer Service

[Stud Duck]

All too often we hear the negative about the businesses within our sport, but not today.

I've placed a few orders with PMA, the latest was for 3 bore guides. As things turned out, approximately three months after the order, I ended up selling the rifles I purchased the bore guides for, and have three new rifles on the way.

I figured it was a long shot, but I emailed PMA Tool, explained the situation and asked if I could exchange the unused bore guides for three new bore guides. I received a prompt reply from Pat asking me to give him a call. He was very pleasant to deal with, after a little humor and a brief conversation, the exchange was complete and I have three new bore guides on the way. I feel most companies would've told me to pound sand, but PMA Tool was more than willing to work with me; excellent customer service, thanks guys!

 

[Rwfish]

All too often we hear the negative about the businesses within our sport, but not today.

I've placed a few orders with PMA, the latest was for 3 bore guides. As things turned out, approximately three months after the order, I ended up selling the rifles I purchased the bore guides for, and have three new rifles on the way.

I figured it was a long shot, but I emailed PMA Tool, explained the situation and asked if I could exchange the unused bore guides for three new bore guides. I received a prompt reply from Pat asking me to give him a call. He was very pleasant to deal with, after a little humor and a brief conversation, the exchange was complete and I have three new bore guides on the way. I feel most companies would've told me to pound sand, but PMA Tool was more than willing to work with me; excellent customer service, thanks guys!

They are a great company to deal with. Very helpful with technical questions and customer support!

 

[Steve Donlon]

Yep, he's one of a kind.

 

[cp generation]

Nice People, always great..

 

[20PPC]

Actual shooters providing for shooters, no better suppliers out there.
Second to none !

 

[Todd Earhart]

Great place to buy from.
Todd

 

[1K6BRA]

Great people, great products, great service!

 

[chefmossy]

Great company

 

[Steve h]

Yes!! Great people to work with.

 

[ELR LVR]

Nice to hear, Krieger and Bartlein were similar in taking the time for info, phone calls and disussion, answer questions, provide personal experience etc.
Manson as well.
Companies like that simply get my business without even searching for other options
even when there are an assortment of other or even CHEAPER options.
In a way, I feel they deserve to charge what they charge even if it's a little bit more on certain items or services
Getting back to a person within a week, is something we all value these days with everyones busy schedule.
I havent used PMA yet but will now.
---
I once owned a Carvin DC 400 guitar then later sold it
Missed it over time, so got on Carvins website to see if they still made it,
Saw a very nice model listed online for $0.00 dollars
I thought heck, I should order 5 of them then
But didnt wanna get greedy so ordered just one for myself
Now they could have simply ignored my order even though I did pay their asking price with my CC card lol
Funny enough, I must have been the first to order and they realized their pricing mistake
A guy from Carvin took the time to pleasantly give me a call and tried to "help me understand"
Saying, I could have legally held them to the fire but courteously instead of simply saying TOUGH
went more like...
...After me messing with him a little just for fun, knowing how it was going to turn out
with me asking for a time frame for delivery, do you want more of my business in the future? etc. ....
then let him explain
"Cmon man, it was a mistake, we cant just sell a custom guitar for zero dollars, can't you understand?"
I was more trying to either take advantage of maybe a one day promotional thing or get them to realize their error
So of course I told him "Cant blame for me for trying right? "
They took the time too to kindly tell me no, which I also value
Simply ignoring people is easy, but even taking time to say "no" is okay when done that way.
I just thought it was funny , like I won the lottery, then come to find my ticket was expired

 

[dburkart]

Pat is the best!

 

[21PHX]

None better!

 

[6.5 forever]

My experience with PMA is A+