UPDATE 1/26/2006: Powder Valley has resumed carrying Lapua Products and Brass and Bullets are now in stock, according to Bryan.
As many of you already know Powder Valley has discontinued the program we had with the Lapua importer. At this time we are evaluating what direction we will be going in the future.
Lapua bullets are a great bullet. But, as we have learned over a very tough 18 months we can not lend our reputation to rely on their customer service. Believe me, we have tried everything possible to make this work. When a customer places an order and we can't tell him whether his order has shipped or if the importer is out of stock for 10 days the customer doesn't understand why we can't tell him. When customers are being told 5 different times over a 6 month period their bullets would ship in 3-4 weeks the customer doesn't know who is yanking his chain. And I don't blame the customer. I would have the same questions also.
After careful evaluation we have decided we have two options.
1) Attempt to work with the importer to adequately stock bullets at our warehouse rather than shipping direct from their warehouse. This would require us to pay shipping to our warehouse which would slightly increase the bullet prices. But, if successful, at the very least you could look at our website and know exactly what was in stock and have the great customer service you have come to know and expect from Powder Valley. And as always. You can expect the prices to beat the heck out of any competitor.
2) Go with a different brand of bullet. We have been in contact with other match grade bullet manufacturers. The question is Who?
So, we have decided to go out on a limb and do things a little bit unorthodoxed. I am posing the question to you, our customers. What would you prefer we do?
As many of you already know Powder Valley has discontinued the program we had with the Lapua importer. At this time we are evaluating what direction we will be going in the future.
Lapua bullets are a great bullet. But, as we have learned over a very tough 18 months we can not lend our reputation to rely on their customer service. Believe me, we have tried everything possible to make this work. When a customer places an order and we can't tell him whether his order has shipped or if the importer is out of stock for 10 days the customer doesn't understand why we can't tell him. When customers are being told 5 different times over a 6 month period their bullets would ship in 3-4 weeks the customer doesn't know who is yanking his chain. And I don't blame the customer. I would have the same questions also.
After careful evaluation we have decided we have two options.
1) Attempt to work with the importer to adequately stock bullets at our warehouse rather than shipping direct from their warehouse. This would require us to pay shipping to our warehouse which would slightly increase the bullet prices. But, if successful, at the very least you could look at our website and know exactly what was in stock and have the great customer service you have come to know and expect from Powder Valley. And as always. You can expect the prices to beat the heck out of any competitor.
2) Go with a different brand of bullet. We have been in contact with other match grade bullet manufacturers. The question is Who?
So, we have decided to go out on a limb and do things a little bit unorthodoxed. I am posing the question to you, our customers. What would you prefer we do?
