LabRadar “enter” button un-responsive in cold to "delete"

[jlow]

As per the title, my “enter” button seems to not respond when I try to use it to delete a data series when I have the LabRadar out in the cold. It works for other functions (in the cold), and perfectly to delete sheets at room temperature.

Anyone have a similar experience? I have talked to the help line at LabRadar and they have not heard of this problem.

 

[rardoin]

No problems with my buttons as of yet (7 or so months of use) but coldest temps were upper 30's/low 40's....which is downright Arctic...in south Louisiana.

 

[jlow]

Thanks! Mine is about 10 months old. It has worked in the past but of course a lot of that was in the summer. Now winter in Michigan can be reasonably cold, but today in the 40 which we view as balmy …. I am seeing no response to this button for deletion many times now….

Not using gloves just in case people wonder. I just keep my hands in my pocket where I have a hand warmer.

 

[rardoin]

If that button works for other functions, it sounds like a software issue. I would contact Infinition (Labradar) for help. Hopefully it just needs a reflash of the software. I think the warranty is 1yr. I wonder if a reflash can be done from a USB drive?

On a side note, Infinition is located in Trois-Rivieres, Quebec and has some of the finest folks I have met anywhere.

 

[jlow]

Agree with the idea of a software vs. hardware function. I’ve actually talked to them about it but they said they have never heard of this problem....

A bit reluctant to send it in at this point since it still works when things are warm at home. This is the main reason I posted here i.e. wonder if anyone has experienced this and whether it gets worse…

 

[wholman]

There is plenty of room in arkansas if you would like to mouve.
ha ha ha not as cold but summers can get your goat.

 

[wholman]

probably better said summers are tuff.

 

[jlow]

Personally I can take the cold MUCH better than I can take the heat, especially humid heat. The LabRadar "problem" is super minor in my book that dealing with heat....

Wouldn't trade it for a million bucks!

 

[rardoin]

probably better said summers are tuff.

Yeah...being from Arkansas, I would drop the goat comment!

But then...I am from Louisiana...so who am I to judge.