usngunner,
One of the members of our gun club had an IOR at the club range and was having a lot of trouble with the parallax adjustment. He is a very experienced shooter with over thirty years in the game. I was shooting two benches down from him, also zeroing in a new scope, when he asked me to help. His new scope was obviously defective. Couldn't dial out the parallax at all. At the next club meeting he related to me that when he called Val's company in Steamboat Springs CO whoever he spoke to,employee?) had a bad attitude from the get-go. The scope was brand new, but they wouldn't replace it. It had to go back to the factory for repair. To make a long story short, it took six months to make it back to him, after repeated calls to Val, several different stories and lots of excuses. Poor customer service in my book.
OK, so this is only one incident and you can't judge somebody on one experience. A little over a year later I was corresponding with a friend who lives in another state. He e-mailed me with a very similar story. This time, after waiting for months to get his scope back he wrote to the factory and found out that the importer held his scope for over a month until he had several scopes to send back at the same time, and worse yet, the importer had his scope back from Romania for several weeks before he shipped it back to him. Another instance of poor CS!
I was at a sniper match a couple of years ago when a competitor down the line started losing shots. When the match was over he told everybody within earshot about his problems with IOR. His scope was tracking intermittantly, sometimes following the clicks that he dialed into it, and other times not responding to the dial. When he called the importer about it he was told to dial it up past the point he wanted to go and then dial it back down again to where he wanted it!! He said that he told them that it wasn't supposed to be like that, and they more or less told him that's the way it was, and too bad.
I didn't post this to discourage anyone from buying IOR, nor do I intend to badmouth Val. He has some obstacles to overcome because of past CS problems. I sincerely hope that he's improved his CS with his move to a new location. I believe IOR to be a good scope for the money, if the factory can keep up with their QC, and keep a tight rein on their dealers.
The intent of my post was to inform the OP of the potential pitfalls of buying any scope - not just IOR - without checking on the CS of the dealer, and to praise Liberty Optics for providing some of the best CS that I'm aware of.
I apologize for this long-winded post, but I felt that I had to explain my original post in greater detail, since you asked
