FEDEX Breaks them too.

[Rustystud]

I sent a brand new Target Action with a new barrel back to the customer by FedEx and they broke the trigger inside the package.

The barrel was in the original plastic sleeve, inside the original cardboard box, with 4 custom cuts of corrogated box around the action. There were additional custom cuts of cardboard all around the trigger and taped with packaging tape. It fit snuggly inside a piece of 5" schedule 40 plastic pipe. The remainder of space was filled with styrofoam peanuts. The pipe was clearly marked "precision equipment, handle with care". The pipe was not broken or deformed.
FedEx broke the trigger inside the container. That means they must have literally thrown it on and off the truck.

It was insured for $1,500.00.

The FEDEX driver was shown the broken trigger before he left. He gave the customer an 800 number to file the claim. The driver said he could not see how the trigger could have gotten broken the way it was packed.

I have a replacement trigger coming, but it will be several days before it arrives and the manufacture says I have to install it so the rifle must be returned to me for the repairs. Liability reasons.

It will be interesting to see what FedEX wants to do with this claim. I'll make a post when we get it resolved.

Rustystud

 

[WayneShaw]

Nat, I had a hellofatime with Fedex over a gun I shipped. Rifle was in a hard plastic gun case, the case had 4 closer snaps. The case was then wrapped and taped to "beat the band" in every way possible. This wasn't flimsy cardboard used to wrap either, it was heavy duty stuff. The package only went from VA to WV, but when it arrived, the barrled action had been broken loose from the stock, the paint on the stock chipped in several places.

It was fully insured, but it took over a month of arguing with Fedex to settle the claim. Just because something is insured doesn't mean they will pay that insured price.

I think sending 2nd day is the only way to get a better class of delivery people. I was told that when sending ground, a package is expected to be thrown, dropped and abused, this by one of Fedex's claims people.

 

[rstreich]

I bought a nice used Sako L-579 last year that I found for a decent price. The seller shipped it with FedEx. When I went to pick it up, the box looked like it had been folded in half and the stock was split across the grain right behind the action. Not that it would have made a lot of difference, but it was just stuck in a cardboard box stuffed with newspaper.

Everybody's going to break one once in a while, but in this case, like most of the others I've heard about, FedEx paid the claim in full. I later wound up with a good deal on the barreled action.

 

[rstreich]

And BTW, whenever I ship a barreled action with a trigger installed, I make a little cardboard box and tape it to the action to keep the trigger from snagging on the foam if it slides around inside the guncase. Maybe in this case, the end of the trigger got hung up on some of the padding and wound up taking all the force of the barreled action with a several-G drop.

The cardboard box works fine in a guncase 'cause the carboard isn't likely to snag if the force is oriented down against the trigger--it'd just slide a bit between the foam pads. In a box stuffed with peanuts, it would take something stronger that wouldn't compress up against the trigger.

 

[stiller]

NOW there is a deal on bullets