I bought a used farley a while back here on the forum. I had decided to upgrade some of the old parts on the farley, upon asking around i was told “good luck” suggesting poor customer service. Because people are more likely to speak up about bad customer service than good i figured i would write this post.
It did take about four attempts to get an answer on the phone, (part of dealing with a small buisness i suppose) however when i got an answer i was pleasantly surprised at how prompt and helpful mike was. He took my order, gave detailed instructions/suggestions and told me he would make my order up and ship it the next day. He came through on time with everything as promised as well as typed instructions with hand written notes and pictures to reiterate what we had talked about on the phone. A+ customer service in my book. Give mike a call, great guy.
It did take about four attempts to get an answer on the phone, (part of dealing with a small buisness i suppose) however when i got an answer i was pleasantly surprised at how prompt and helpful mike was. He took my order, gave detailed instructions/suggestions and told me he would make my order up and ship it the next day. He came through on time with everything as promised as well as typed instructions with hand written notes and pictures to reiterate what we had talked about on the phone. A+ customer service in my book. Give mike a call, great guy.