Dillon CS made me feel guilty :)

[jrm850]

I had a 25 year old fl2000 tumbler that needed a new motor. I called Dillon and they issued a RMA with no questions asked. I was the original purchaser but they didn't even ask. I fully expected to pay for any parts it would need considering its age but was completely shocked when I got home from work one day and found a large box on my doorstep that contained a brand new CV 2001 tumbler. This thing is a cadillac compared to the old one and probably worth at least twice what I originally paid. I feel like I just robbed someone.

My Hat is off Dillon; True Blue!

 

[ar10ar15man]

that is very strange...
current DILLON ELECTRIC PARTS HAVE A ONE YEAR WARRANTTEE..NOT THE LIFE TIME OF THIER PRESSES....
(wonder if yours was purchased during a period when dillon had life time on the electrics ?)

wonder what happened there???
as an aside, the current motors are much better than any previous model......

ex dillon dealer.....

 

[okshooter]

I had the exact same thing happen a couple years ago. They have a customer in me. Just ordered some parts for my primer pocket swager that have been lost for years. Long wait on hold but excellent service once I got someone on the line.

 

[Charles]

Dillon is #1 in there service.have never had a problem,will always recommend and deal with them.

 

[jonbearman]

I lost the spindle from my carbide .223 die and they sent me a new one no charge.I also called and said my older powder weasure was giving me headaches and they sent a brand new powder measure free.You cant beat their customer service.

 

[mr45man]

Dillon is #1 in there service.have never had a problem,will always recommend and deal with them.

And they make quality tools/equipment.
I hope no one reading this thread takes advantage of them.
John H.

 

[jonbearman]

Those people always exist and generally do it to everyone they deal with.Basically freeloaders.

 

[1shot]

+1 to what Jonbearman said. I had a powder measure that I just plain wore out. Call them up and told them so, they shipped me out a new one free and didn't even ask for inspection of the old on. How does it get better than that??
Lloyd

 

[Old Navy]

They are right up there with RCBS on my list. Later! Frank

 

[jrm850]

that is very strange...
current DILLON ELECTRIC PARTS HAVE A ONE YEAR WARRANTTEE..NOT THE LIFE TIME OF THIER PRESSES....
(wonder if yours was purchased during a period when dillon had life time on the electrics ?)

wonder what happened there???
as an aside, the current motors are much better than any previous model......

ex dillon dealer.....

The rep did say in our original converstation that my original was purchased back when they had a lifetime garauntee and that the new ones have a 1 year garauntee.

The new motor is a major upgrade with a big fat shaft and a machined counterweight. The rubber seal on the lid makes it much more quiet as well.

And they make quality tools/equipment.
I hope no one reading this thread takes advantage of them.
John H.

I wasn't kidding when I typed the title of this thread. I do feel like I took advantage of Dillon precision. As soon as I get finished building my AR there will definitely be a shiny blue progressive on my bench. This was a very expensive way for them to earn a loyal customer, but I will do what I can to even things out over the coming years.

 

[Rbreb13]

I'm in sales for a living and I just love to hear about great customer service. I pride myself in going the extra mile for any customer.

I have an old saying that it would be wise for all business owners to think about.
If someone has a good experience the person will tell maybe 10 people.
If someone has a bad experience they will tell everybody they know and a few people that they don't know!

 

[ar10ar15man]

you cannot spend enough money in advertising to cover up bad customer service........

you are correct ,i go out of my way to let someone know when i have been treated poorly, and the inverse is true, good customer service gets passed on.

I'm in sales for a living and I just love to hear about great customer service. I pride myself in going the extra mile for any customer.

I have an old saying that it would be wise for all business owners to think about.
If someone has a good experience the person will tell maybe 10 people.
If someone has a bad experience they will tell everybody they know and a few people that they don't know!

 

[1911cwp]

I'm in sales for a living and I just love to hear about great customer service. I pride myself in going the extra mile for any customer.

I have an old saying that it would be wise for all business owners to think about.
If someone has a good experience the person will tell maybe 10 people.
If someone has a bad experience they will tell everybody they know and a few people that they don't know!

"You never win an argument with a customer".
"The customer is not always right, however you must make them feel as they are right and act accordingly"
"The Golden Rule".

 

[ebb]

A friend gave me a Dillon 450, before I ever used it I ordered a few parts to up grade it to a 550. The parts came and we tried to load with it and had a problem. Called the customer service number on a Saturday at 3:30 in the afternoon and somebody answered that knew all there was to know about this press and worked us through it till we made ammo that day. They are tops in my book!!

 

[Caliche Pit]

Dillon CS #1. I run two Super 1050's and one 650 and I can't say enough about all the positive experiences I have had with them over the years.
Solid as a rock.

 

[sonofagun231]

Yeah, but would they send one of those girls over to fix any problems? ;D

 

[mjoplin]

I take advantage of my high quality Dillon at least every other week to feed new 45's to my Kimber. Great stuff, love my 550!! ;D ;D ;D

Dillon is #1 in there service.have never had a problem,will always recommend and deal with them.

And they make quality tools/equipment.
I hope no one reading this thread takes advantage of them.
John H.