Customer Service Not What I Expected

[JayHHI6818]

Have a 6 mm BR seater die that was to tight in the neck area. When I seated a bullet I had to push forward with some effort on press handle to remove the loaded round. Emailed manufacturer and they replied to ship seated die and three cases one with bullet seated to them.
Received it back today with note, the neck portion has been opened up. Pretty ugly! Will call them tomorrow and see if they won’t replace the stem.

 

[Canuckenstein]

Manufacturer?

 

[Dusty Stevens]

Id see if they would replace that. I doubt it will hurt anything but thats pretty poor machining and id bet the management wouldnt like to see that going out. Give em a chance

 

[Big Mc]

Manufacturer?

Like Dusty said give theme a chance. I know it should have not left the shop. Just my two cents Tommy Mc

 

[JayHHI6818]

Sent email today explaining scratches and asked if they will send a replacement sleeve. Wait and see.

 

[Canuckenstein]

Like Dusty said give theme a chance. I know it should have not left the shop. Just my two cents Tommy Mc

I agree could be Monday/Friday dies. Hopefully they come good for their product.

 

[JayHHI6818]

Received this email from Forster Today.


Sorry there has been a lack in communication, we are at a bit of a disadvantage having Rod (one of the Forster Owners and Techs here that reviewed your part) has been out. I am sending you a replacement P-30 today. The finish in a P-30 chamber that supports your cases does not have the finish requirements of a sizing die, hopefully this will suite your needs.

 

[snowpro440]

That looks the same as my old .17 Fireball Redding Die that I sent back and customer service tried to polish it out. They eventualy just sent me a new one after a few conversations on the phone. It happens....

 

[SSL]

Good to hear they are taking care of you. I knew the family from back in the '70s and know they always put the customer needs as a priority.

 

[jackson1]

Looks like they wrapped emery paper around a stick, spun the die in a lathe, shoved the stick in the die and done. Maybe they could have used finer grit for a better finish.