Customer Service - AWESOME

[TexasC]

As the title would indicate I want to shower praise on 2 companies I have had cause to do business with recently.
1st only because the problems were remedied first - Volquartzen I bought 3 of the Accurizing (read trigger) kits for Ruger MKIV I had problems with all three. I am attempting to earn a Distinguished .22 Pistol Shooter Badge and the last EIC match none of them was able to compete because of the trigger. I was able to fix one myself after the company had e-mailed me a RMA for all three. I did what they asked as far as problems identified on each frame and sent them to the Iowa hq. I freely admit that I could easily have been most of the problem. In a few days the 2 frames were returned to me at no charge for any work and no charge for return shipping. When reassembled the frames functioned flawlessly and were exactly what I was purchasing in the first place. If this somehow comes to the attention of the good folks at Volquatzen I want them to know that I am impressed with their commitment to great customer service.

2nd This has to do with an RCBS ChargeMaster 1500 that was purchased so long ago that I don't remember the year much less the date. I learned of a company - Lone Mountain Communications, LLC - that does repair on the product. It may have been on this forum that I learned of this company. I had, in January of this year e-mailed about specifics on repairs of said product and was informed that the standard price was $125.00. Business was such that I wasn't going to spend any money on hobby until things picked up, well business picked up and I set aside money for a repair. I sent this product to LMC the same day that I sent repairs to Volquartzen. I got the powder dispenser back and it didn't work. I e-mailed LMC and Link called for consultation and we determined that it was going to have to go back. LMC paid shipping both ways and I now have my ChargeMaster back and ready to go. Great service and commitment to excellence.

To say that I believe that these two interactions with these companies service is AWESOME is an understatement of the highest order. Thanks for listening

 

[divingin]

If this somehow comes to the attention of the good folks at Volquatzen I want them to know that I am impressed with their commitment to great customer service.

An e-mail to Volquartsen would get the message to them. I would, however, spell their name correctly when doing so.

 

[Big Mc]

As the title would indicate I want to shower praise on 2 companies I have had cause to do business with recently.
1st only because the problems were remedied first - Volquartzen I bought 3 of the Accurizing (read trigger) kits for Ruger MKIV I had problems with all three. I am attempting to earn a Distinguished .22 Pistol Shooter Badge and the last EIC match none of them was able to compete because of the trigger. I was able to fix one myself after the company had e-mailed me a RMA for all three. I did what they asked as far as problems identified on each frame and sent them to the Iowa hq. I freely admit that I could easily have been most of the problem. In a few days the 2 frames were returned to me at no charge for any work and no charge for return shipping. When reassembled the frames functioned flawlessly and were exactly what I was purchasing in the first place. If this somehow comes to the attention of the good folks at Volquatzen I want them to know that I am impressed with their commitment to great customer service.

2nd This has to do with an RCBS ChargeMaster 1500 that was purchased so long ago that I don't remember the year much less the date. I learned of a company - Lone Mountain Communications, LLC - that does repair on the product. It may have been on this forum that I learned of this company. I had, in January of this year e-mailed about specifics on repairs of said product and was informed that the standard price was $125.00. Business was such that I wasn't going to spend any money on hobby until things picked up, well business picked up and I set aside money for a repair. I sent this product to LMC the same day that I sent repairs to Volquartzen. I got the powder dispenser back and it didn't work. I e-mailed LMC and Link called for consultation and we determined that it was going to have to go back. LMC paid shipping both ways and I now have my ChargeMaster back and ready to go. Great service and commitment to excellence.

To say that I believe that these two interactions with these companies service is AWESOME is an understatement of the highest order. Thanks for listening

I knew it was not midway. Tommy Mc

 

[epc308]

As the title would indicate I want to shower praise on 2 companies I have had cause to do business with recently.
1st only because the problems were remedied first - Volquartzen I bought 3 of the Accurizing (read trigger) kits for Ruger MKIV I had problems with all three. I am attempting to earn a Distinguished .22 Pistol Shooter Badge and the last EIC match none of them was able to compete because of the trigger. I was able to fix one myself after the company had e-mailed me a RMA for all three. I did what they asked as far as problems identified on each frame and sent them to the Iowa hq. I freely admit that I could easily have been most of the problem. In a few days the 2 frames were returned to me at no charge for any work and no charge for return shipping. When reassembled the frames functioned flawlessly and were exactly what I was purchasing in the first place. If this somehow comes to the attention of the good folks at Volquatzen I want them to know that I am impressed with their commitment to great customer service.

2nd This has to do with an RCBS ChargeMaster 1500 that was purchased so long ago that I don't remember the year much less the date. I learned of a company - Lone Mountain Communications, LLC - that does repair on the product. It may have been on this forum that I learned of this company. I had, in January of this year e-mailed about specifics on repairs of said product and was informed that the standard price was $125.00. Business was such that I wasn't going to spend any money on hobby until things picked up, well business picked up and I set aside money for a repair. I sent this product to LMC the same day that I sent repairs to Volquartzen. I got the powder dispenser back and it didn't work. I e-mailed LMC and Link called for consultation and we determined that it was going to have to go back. LMC paid shipping both ways and I now have my ChargeMaster back and ready to go. Great service and commitment to excellence.

To say that I believe that these two interactions with these companies service is AWESOME is an understatement of the highest order. Thanks for listening

Nice to hear you had such good luck with Volquartsen. 3 separate people at my gun club chased them for several months a few years back. Couldn't get them to respond, and when they finally did, they were jerks.
It sounds like they had a turn around for the better. Always good to hear a success story.

 

[Shooter13]

I knew it was not midway. Tommy Mc

Speaking of Midway....did you get the email from they apologizing for all the problems and stating they were going to get it right?? I got the email about a week or 2 ago.

 

[Riesel]

Speaking of Midway....did you get the email from they apologizing for all the problems and stating they were going to get it right?? I got the email about a week or 2 ago.

I got the apology, but as of today, July 24, I still haven't received my items ordered and shipped July 1. I'm pretty sure it's not Midway, but our Lame ass Postal service who have used the Covid 19
pandemic to provide an excuse for being even SLOWER.

 

[butchlambert]

I got the apology, but as of today, July 24, I still haven't received my items ordered and shipped July 1. I'm pretty sure it's not Midway, but our Lame ass Postal service who have used the Covid 19
pandemic to provide an excuse for being even SLOWER.

I've had a lot better customer service from USPS than Skidway!

 

[Riesel]

^^^^ I went to the Post Office yesterday to ask about my package as tracking showed it had been received at the Post Office July 13. The lady helping me was quite puzzled
and had no idea what was going on. She would have supervisor call me as soon as their meeting was over. Never called but upgraded tracking to delivery on the 23 before 9PM.
Didn't show but I have high hopes I get it today. I'm working with the Post Office simply because of what you stated Butch. If I really wanted to set myself up for frustration,
I would go to Midway to help resolve this.

 

[butchlambert]

I have mailed a few thousand items over the last several years. I have had a couple problems, but very little. I did mail a check to the Seattle area on July 6th. I mailed another on the 20th. Both made it the 23rd.

 

[SEGARE]

^^very much my story as well^^

 

[ebb]

I don't get it both of these companies failed to deliver what they promised after being paid for it. So you had to ship your purchase back to them and wait a second time for what they promised months ago, and that is good service? I admit they finally did good and that is a credit to them, but should you not have received what you paid for the first time in a timely manor? Getting it right the second time is fine and well, but you paid what they asked for in advance, up front and it took them twice to deliver what they promised. I think good service is getting it right the first time.

 

[ebb]

I guess I am spoiled. I called Ron Hoen and talked to him about a windage top to a rifle ret he made for a friend. He made a few suggestions and it old him to send me what ever parts he thought I needed. I tried to give him a credit card and he said I don't use them. If you like what I send pay the invoice if not send it back. I meet Col. Billy Stevens at Manatee rifle range where he was shooting a BR match he had installed a barrel chambered and crowned on a Remington action and I was picking it up and shooting the 1000yd range. He had quoted me a price and I had that in my pocket. It was $50 - $75 more than the quote. He said I chambered the barrel and never looked at the bolt till I was packing and the bolt was so rough I had to clean it up in the lathe and recess had issues. I told Mr Stevens that was all the money I had, meaning I had to go to the truck to get my wallet. He thought I was broke and says " I couldn't send that bolt home with you like that, call it good." I explained and got the rest of his money. These are the people I base my opinions on customer service, I think maybe I am spoiled.