Early last December I bought a CED M2 Chronograph. I put about 9 shoots threw it before it started throwing an error. The error was the start eye wasn't working. At home earlier this month I did the flash light test to check operations and found that my problem was inside the main box and not with the sensors. Called CED and talked to Robin, she agreed and told me to send in both sensors and the main box (readout).
I give them a couple of weeks and call, and the unit is out with the tester being shot to check operation. Call back a week later and same story. Now I'm getting irked because this thing is new and not working. I explained this to the new person I talked to and she was polite but unable to help because she couldn't get a hold of the tester either. This pushed me over the edge and I told them to keep it. I was done with CED. She apologized and we hung up. I was out looking at prairie dogs to shoot so it was hard to stay mad, I had way better things to do.
20 minutes later the phone rings and its Michelle from CED again. She says she went to her boss and since the unit was new they would send me out a new unit that day. Sorry for all your trouble.
So, I can say without any problem hats off to CED for customer service. Thank you very much. And yes I know I should have sent the unit back sooner, that got lost in the shuffle. That is my fault not CED's.
I give them a couple of weeks and call, and the unit is out with the tester being shot to check operation. Call back a week later and same story. Now I'm getting irked because this thing is new and not working. I explained this to the new person I talked to and she was polite but unable to help because she couldn't get a hold of the tester either. This pushed me over the edge and I told them to keep it. I was done with CED. She apologized and we hung up. I was out looking at prairie dogs to shoot so it was hard to stay mad, I had way better things to do.
20 minutes later the phone rings and its Michelle from CED again. She says she went to her boss and since the unit was new they would send me out a new unit that day. Sorry for all your trouble.
So, I can say without any problem hats off to CED for customer service. Thank you very much. And yes I know I should have sent the unit back sooner, that got lost in the shuffle. That is my fault not CED's.
