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Chamber chiller customer service A++++++

Just a heads up to Steven at Chamber chiller, I dropped my chiller at the range and broke the nozzle off by accident, so I emailed Steven and asked if he could sell just the nozzle part to me.
He told me he would send the part free of charge, I asked to pay the shipping and he would not accept any payment. So fast forward a week and half goes by and he sends me a brand new unit in the mail at no charge whatsoever. My unit was 2.5 years old by the way.
He went far above and beyond what was necessary for a customer.

Elmer
 
I had the nozzle break off in the chamber at a match. When the order to commence fire was issued I attempted to close the bolt and dry fire before the first sighter....not going to happen... I pulled the bolt and saw a clear bore. I checked my cocking piece and it was in the proper position on the bolt. I tried again to close the bolt and no go! WTF moment then put on a pair of cheaters and behold....the tip of the nozzle in the chamber:oops:. A quick retrieve with my pinky and back to the business at hand. Instead of having them send another printed nozzle I trimmed the end of the remaining portion of the base to be square and epoxied in a segment of Tygon tubing that was a slip fit. I cut off the base of a cartridge, deburred the cut, and epoxied it onto the end of the tubing. Voila....a custom nozzle that fits perfectly and has a built in strain relief. All is well again:D.
 

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