i am now where i would rather the call health insurance marketplace. begin rant:
i 'attempted' to place an order online over the weekend... got to the screen with a payment approved message but also a banner that maybe said an error occured... call boyds cs. ok. i have called 6 times this week and not once gotten a live person on the line. finally they called me, we were working the problem, the call got dropped, they called back 6 hours later, i missed the call, and i am back at start, with the following exception:
the last message left they appeased me by offering free shipping for my troubles (nice enough) but said i would need to call to place the order and explain the situation to get the free shipping. i have a cs rep name, but she cleverly did not give me her direct extension in, so i'm back in the cue. :end rant
would you run a business that way, or do they have the market locked up so tight it doesn't matter?
i 'attempted' to place an order online over the weekend... got to the screen with a payment approved message but also a banner that maybe said an error occured... call boyds cs. ok. i have called 6 times this week and not once gotten a live person on the line. finally they called me, we were working the problem, the call got dropped, they called back 6 hours later, i missed the call, and i am back at start, with the following exception:
the last message left they appeased me by offering free shipping for my troubles (nice enough) but said i would need to call to place the order and explain the situation to get the free shipping. i have a cs rep name, but she cleverly did not give me her direct extension in, so i'm back in the cue. :end rant
would you run a business that way, or do they have the market locked up so tight it doesn't matter?