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BAT Machine Co.

Deadmeat1899

Silver $$ Contributor
I just wanted to give a shout out and a "Big Thank You" to the guys at Bat Machine. I called in about a broken extractor for my Model M action. I had a brief discussion with Ernie and he had me setup to receive the parts I needed to make the necessary repairs to my bolt. This all took place on Monday morning at or around 10 AM. I was preparing to return to work Tuesday afternoon when the Fed Ex driver appears and drops off an envelope. ( I am located in the center of Texas) I was very much surprised when I found it to be the parts I had ordered the morning before. I have and still do work in the business where customer service defines your company. I want to commend the folks at Bat for what can not be considered anything less than superior customer service. Thank you again Bat. Service like this guarantees that next sale. JOB WELL DONE!

Thanks
Barry
 
Funny - I have been talking to Steve and the guys since June 1st trying to get an extractor!!!! I have had sliding plate extractors for PPC (the ones I actually need ASAP), sliding plate extractors for .308 and Sako extractors ORDERED since June 1st . Have talked to them once a week since late the second week or so and still no production date???? They have always been great on the phone and nice to talk to, but Damn somebody on the shop floor has to have at least one sliding plate extractor stashed in a toolbox!!!!
I have:
2 "L's"
3 "SB's
2 M's
4 B's
4 3L's
1 S
So, no I guess it's not so funny that it's been 6 weeks and Steve told me yesterday they still have no timeline for when they are going to run extractors!!!!! Forgive me but Jim Kelbly took one off his personal gun that would pull a PPC/BR case for a Panda sliding extractor because mine had a slight chip and would not pull consistently. He tried every one in his inventory and could not find one that would suit him!!! So he put in an order for some longer PPC/BR extractors for the BOTH of us lol. Guess where my vote for customer service goes and where I will spend future$$$$
Sorry for the rant - it's kind of unbelievable BAT and Bruce Thom would address customer service in this manner??? All you ever here is how fantastic Bat Machine is to work with - Now the Rest of the Story!!!
Stan
 
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