Annealeez Customer Service, A++

[tcoz]

I’m not in any way associated with Annealeez but just wanted to give a big thumbs up to their CS.
Last Friday evening I was annealing a couple hundred .308 cases and my unit developed a problem and all of a sudden it wouldn’t maintain a constant speed regardless of how I adjusted it. It would leave cases in the flame anywhere from 6+ to 9+ seconds with the control at the setting that always gave me 5.5 seconds in the past. I sent an email to Jeff the owner at 5:15pm asking for suggestions.

He promptly emailed back and said the he would send out a new speed control unit first thing Monday morning but before changing it I should try just changing the speed control dial part and if that took care of the issue, I would save time and effort. The unit arrived today (Thursday) and sure enough, replacement of the dial solved the problem.

I was really impressed with how quickly the issue was resolved, no questions asked, especially since my first communication with Jeff was after normal business hours on a Friday.

The Annealeez is an excellent product and now more than ever I wouldn’t hesitate to recommend it.

 

[Wingnut00]

I also had a small problem after I bought my anneleez. Emailed jeff and within three minutes he called with an answer. To bad all businesses didn't work that way. +1 with the anneleez product and customer service!

 

[uda123cat]

Totally Agree,
Excellent product and exceptional customer service
If you are on the fence about purchasing this device, go for it.
You will not be disappointed.
dan

 

[lazyMlazyK]

I can't find contact info on their site, and the contact form doesn't seem to be working. Could someone PM me contact info for Annealeez?