I just recently emailed Protektor about if they could make a custom height Flat Top bag as I needed something shorter than the standard 4”. I was emailed back very quickly and told me it was no problem. When I called to place the order Tom had all the information pulled up in a second that we had discussed over email. I also asked if there was a way he could get it to me before the 21st which he did. From the time I ordered it to the time I received it was 6 days. Very impressed and thankful for the great customer service with a quality product!