Kelblys Customer Service

Discussion in 'Main Message Board' started by johnmyers, Dec 18, 2018.

  1. johnmyers

    johnmyers Gold $$ Contributor

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    I sent a bolt to Kelblys on December 10 to have bolt face opened. They received it on December 13 and I got it back yesterday December 17!! Never thought it would be that fast. Great people to work with.
     
  2. Uthink Uknow

    Uthink Uknow Gold $$ Contributor

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    Tell us something we don't know.
     
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  3. Lbart

    Lbart Gold $$ Contributor

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    Typical service from a great family business. They tend to go beyond when it comes to service. One if my Panda actions will be 30 years old in a few months. I hate to think how many thousands of times I have pulled the trigger.
     
    Last edited: Dec 18, 2018
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  4. AckleymanII

    AckleymanII Gold $$ Contributor

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    +1
     
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  5. Average joe

    Average joe Gold $$ Contributor

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    I managed to break the side-plate (where it mounts to the picatinny rail) of one of my Kelbly rings. I called to see if I could purchase a replacement side-plate. Jim asked me if I would “accept a new set of rings”..........
    I had a new set of rings that week, free of charge!
    Great customer service indeed!
     
  6. JEFFPPC

    JEFFPPC

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    Great products and great service. I have 3 bench rifles all on Panda actions. I have never had any problems. Great people to deal with, have been to their shop several times, always leave very happy.
     
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  7. 1shot

    1shot Site $$ Sponsor

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    Recently took possession of my 4th Panda, and had Kelbly's re-bed it to an existing stock. Not only was the work flawless, the guys in the stock dept. corrected a few minor contact points at no additional charge.
    To say that the Kelbly family is tops in customer service would be an understatement.
    Thanks,

    Lloyd
     
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  8. WyleWD

    WyleWD Gold $$ Contributor

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    If all companies had just half of their business ethic the business world would be a better place. Great people to do business with. WD
     
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  9. boltfluter

    boltfluter Gold $$ Contributor

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    Great family business with great products! And customer service to match. Doesn't get any better than this! ! :cool::cool:

    Paul
     
  10. joed49

    joed49

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    I dealt with them when I had a varmint rifle re-barreled. I had just about given up on finding someone to do the work at a reasonable price. Kelblys did the work at a fair price and gave me a finished product that had unbelievable accuracy. They are about 50 miles away which is great for me. I can't say enough good about them.
     
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  11. dtucker

    dtucker Silver $$ Contributor

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    They have built me several rifles over the years and I have bought many stocks and actions also over the years. They are the nicest people I have ever dealt with. Their products and customer service is the best.
     
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  12. kneedtospeed

    kneedtospeed Gold $$ Contributor

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    The Kelbly's factory is impressive, and they are always proud to give a tour of their state of the art, modernized facility. They turn out some of the very best equipment available, period.
    You'll not find a Nicer Family, or techs Anywhere!
    They will do whatever it takes to keep you running, if you need them. You just Can't go wrong, there...
     
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  13. bichettereds

    bichettereds Silver $$ Contributor

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    Just a couple weeks ago the bolt face on my panda was etched. Maybe bad primers... probably too much pressure. Either way, I emailed Jim with some photos to get their opinion and he said send it in. They cleaned it up and had it back to me in a few days, for the cost of return shipping. Very nice people!
     
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  14. vahena

    vahena Bob Schultz Gold $$ Contributor

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    #1 on all of the above...
    Rob
     
  15. Dave Way

    Dave Way Gold $$ Contributor

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    I can’t deny they are nice people but I have to speak up, nobody’s perfect. I’ve been waiting almost 8 weeks for a bolt that I was told would take 2-3. It’s not the first time. I don’t want everyone who reads this thread to expect a miracle each time you deal with Kelbly’s. That would be unrealistic.
     
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  16. Nature Boy

    Nature Boy Gold $$ Contributor

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    A few months ago I lowered the scope rings on my "new to me" Panda and found the bolt handle interfered with the ocular end of the Kahles 1050.

    I called Kelblys to get advice on what to do as I was wanting to shoot it in a match in 5 days. Ian said send it to him overnight and he'd bend the bolt handle and get it back to me. He received it on Tuesday and I got it back on Thursday, fixed. There was no invoice in the box so I called him and asked, "what do I owe you.

    His answer, "nothing, this is what we do"

    Amazing folks over there and a great company. The product they sell ain't too shabby either.
     
  17. kybountyhunter

    kybountyhunter Silver $$ Contributor

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    I received my second complete FTR rifle from Kelbley's a few months ago.. which was done a few months earlier than I was told. Both exceeded my expectations on how they shoot. I also just received a spare bolt for my new left handed build, which I just ordered a few weeks ago. Those guys are just top notch people!

    Mike Plunkett
     
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  18. mikeeg02

    mikeeg02 Michael Glantz Gold $$ Contributor

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    Have you tried calling and asking them whats up?
     
  19. Dave Way

    Dave Way Gold $$ Contributor

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    I wasn’t going to go there Mike but since you asked, you deserve an answer. I did call. I talked to someone who shall remain unnamed. He said it would be two more weeks. No explanation was given even though the order was already past due. I emailed another person, who shall remain unnamed, the same day, and explained what I was told. Still no explanation other than “we need to make that bolt, it will be two weeks”. At that point I decided to send the action, to make sure the bolt fit, along with a check. They said this shouldn’t be necessary for a proper fit but the bolt still needed to be made, this had dragged out, and I didn’t want any more delays. In other words sending the bolt should guarantee a perfect fit and not delay delivery. That was almost three weeks ago. The check has been cashed. I have not heard a word. I am not all about bashing Kelbly’s. This is simply my current ongoing experience and you asked. Dave.

    12/22/18 Update- Bolt arrived today. One day shy of 8 weeks but all is well that ends well. Dave.
     
    Last edited: Dec 23, 2018
  20. bichettereds

    bichettereds Silver $$ Contributor

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    Another great experience with Kelblys Customer service. After sending my bolt in with the etched bolt face I asked them what a new bolt would run, sans the firing pin assembly since I already had a spare. Got the quote same day and I told them sounds good and I’d like one. All they needed was the serial number on my action. That was 12/14 and the bolt arrived today in the mail with an invoice inside. Who sends a near $500 item to a customer who’s never purchased directly from them before? No cc on file or anything. Anyway, bolt headspaced great and a check went in the mail. Can’t speak more highly of Ian and Jim.

    As a side note, this bolt came with spiral fluting, which I believe is standard. My original bolt is solid. That made a 1.1oz difference, which now allows me to make 10.5lbs with the Valdada scope I just picked up. Yay!
     
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