I had an early Millett 6-18 scope fail about two weeks ago. No apparent reason since it had only ever been on a .17 Remington, so recoil wasn't a culprit. At that point I found that Bushnell now owns Millett but honors their warranty. A call to customer service got me to a friendly, knowledgeable representative who explained the repair sequence. Off to Bushnell it went. An equivalent brand new Bushnell scope arrived today as replacement. No fuss, no muss, no hassle. Now that's customer service.