Sharps Shooter Supply

[MarkS]

DennisH

There is not question about there work, it is great, it is there customer service. This has been going on a Long time, my last dealings was nearly 2 year ago. When I had missing part from a order, I called and emailed days. I had to go thru my card co. to get the part. That is another thing, They charged my card the day of the order, and took there sweet time getting it to me. That is bad customer service. All the gunsmith I deal with, I can call any time.

Mark

 

[CoverDog]

They realize the situation they are in and are trying to find a solution to make everyone happy! If Fred could hire someone who has something close to his ability, most of his problems would be taken care of!

How much ability do you need to answer the phone?

 

[brown82]

While SSS has provided me with excellent parts I hate having my cc charged for months before receiving my "in stock" parts! My business now goes to Kevin Rayhill, one very prompt and up front business man!

 

[BuffaloBill]

I had ordered a stock early July 2011. It didn't arrive till January but I must say it was very nice workmanship. I'd order a 2nd one now if I new it would arrive in 1/4 that time.

 

[nhm16]

While SSS has provided me with excellent parts I hate having my cc charged for months before receiving my "in stock" parts! My business now goes to Kevin Rayhill, one very prompt and up front business man!

Heh, I forgot all about the fact that their customers are funding their inventory. It's worse when you pay up front for an action and don't get it for nine months. Every other business or vendor that I've pre-ordered stuff from doesn't collect a dime until it's ready to ship.

 

[chestsprings]

I have read post about cc being charged, before items shipped.

not saying that's not true, but i have never been charged by SSS until the items are shipped, unless it was a special order item.

I never met any one from SSS, so I don't think i get preferred treatment.

I could understand being charged upfront for special order items. in the last few months, my wife ordered a custom vanity top for our bathroom from Lowes. my credit card was charged then, not when it shipped.
for Christmas, special ordered from Jeep, some thing for my son.....charged my credit card, not when it shipped.

it seems if I order something "special order", then I'm charged, if not special order, then when it ships.

"as far as the fact that their customers are funding their inventory".

I'd say that's a "reach" statement.

I haven't run into some of the situations posted here. if i paid for something that wasn't "special order", & didn't recv. it for 9 months, I could be upset too.

not making excuses , but maybe when SSS has a special order, they have to order it from some place ( stocks, barrels, etc.) , they are at the mercy of who they ordered it from.

sure am glad I don't have the problems with SSS cc as some on here do.

 

[Ronald6mm]

My apologies, I realize this is a very old thread, but has anyone had any recent experience with Sharp Shooters Supply?

I had them put together a rifle, and asked for a spare barrel, and can say that I am *extremely* satisfied with the quality of the firearm, but was made pretty nervous about their customer service treatment along the way (specifically the part where I wanted to be kept apprised of my estimated delivery date). The initial discussion when I ordered the rifle left me thinking it might take them about 6 months to get the rifle together (although perhaps it was my mistake to try to get an estimate out of them). The order was placed in mid 2014 (with 50% down when I placed the order), the rifle was delivered about 14 months later.

I'm still waiting on the spare barrel (to be fair, I added this to the order in 2015, after they indicated they had a spare barrel in their most recent shipment).

Lisa (of sharpshooters supply) had been responding to my e-mails, but I haven't gotten a response to my last several monthly queries.

They are (still) not taking phone calls. Their machine says they will not accept phone calls, and to either write them or send an e-mail. I sent a letter this morning, asking about status, and will let you know what happens.

The sad part is it's very apparent they do great work, but their customer service interface to the public is so poor, they're likely to either scare people off, or leave people with a bad taste in their mouth. I think the key thing is expectation management:

In case SSS is reading, I'd recommend they do the following:

1. Provide realistic schedule estimates at the outset (or a range (2-3 years?)), and prompt updates if the schedule changes. I don't mind delays, if explained, so much as wondering if the company went out of business and took their deposit with them.
2. Once an order is placed, provide good documentation about the order status (including configuration, costs, amounts paid to date, and amounts still due). I have a long string of e-mails, which frankly gets a little confusing after a while, and I don't think any single e-mail really captured the entire project or financials well.

Thoughts?


Ron6mm

 

[Ggmac]

Many can build equal or better rifles WITH great customer service .

 

[Ronald6mm]

Could you suggest a few of the better one's? (if they're in the southwest, that might be a bonus, too)? I'm looking for someone good with 6mmBR type, and 22LR. (Sorry, I realize that's probably an odd combination).

(or point me to a good historical thread on this)

 

[waterfwlr]

Kevin Rayhill. Does as good of work as SSS but outstanding customer service.

I learned the hard way.